Shipping policy
Shipping Policy
Effective Date: March 24, 2025
At NAOI, we strive to deliver your order as quickly and efficiently as possible. Below are our shipping options and estimated delivery times.
Shipping Options & Rates
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Economy | 5 to 8 business days | FREE for orders $50.00 and up |
| Economy | 5 to 8 business days | $4.99 flat rate |
| Standard | 3 to 4 business days | $9.99 |
| Express | 1 to 2 business days | $19.99 |
Processing Time
Orders are processed within 1-2 business days (excluding weekends & holidays).
You will receive a confirmation email with tracking details once your order has shipped.
Shipping Restrictions
We currently only ship within the United States.
We do not ship to P.O. Boxes or APO/FPO addresses.
Tracking Your Order
Once your order is shipped, a tracking number will be sent via email.
You can track your shipment using the provided carrier link.
Delays & Lost Packages
Shipping times are estimates and may vary due to carrier delays, weather, or holidays.
If your order is delayed or lost, please contact us at support@naoipuzzles.com, and we will assist you.
If you have any questions, feel free to reach out to our customer support team at support@naoipuzzles.com.